Terms and Conditions for Experience Days

We offer 12 months to take up your voucher from the month it was bought. Due to the amount of interest, we cannot offer more than one year, and we really do consider this is ample time, consequently:

  • Your voucher is only valid for the time scale outlined on the voucher.
  • No refunds can be given for vouchers which have passed their expiry date.
  • No extensions will be given to vouchers once they have passed the expired date, except under exceptional circumstances to be discussed and decided with the CEO.
  • Should you need to cancel your booked day and re-book, there is an administration charge if you do it three weeks or less from your booked day.
  • Normally refunds for vouchers cannot be given.  However an 80% refund will be given if cancelled within 14 days from date of purchase.  You may pass the voucher onto a third party as a gift or resell the voucher as long as you let us know, as we need contact details in case of problems with the day.
  • Vouchers can only be used on days that are available and these are posted on our website. They are posted every three months.
  • Unfortunately we have to reserve the right to postpone a day at any time with reasonable cause. (Very Extreme weather conditions or lack of viable booked numbers which are out of our control). In our history we have only had to  postpone four Experience Days due to severe rainfall, or snow. We have indoor areas where we can work.
  • If we have to postpone an Experience Day to another date, we apologise but we are unable to give a refund in this instance. It is rare that this happens and we try to give plenty of notice.
  • Please note if you are late you will lose that portion of the day, it will not be repeated, as it is not fair to the other course members.